Refund policy

Returns & Refunds

At RÉIANA Co., we want you to be happy with your purchase. If something isn’t quite right, please contact us and we’ll be happy to help.

Your statutory cancellation rights

When you buy from RÉIANA Co. online, you have a legal right to cancel your order within 14 days of receiving your goods, without having to give a reason.

To exercise this right, please contact us at hello@reianaco.co.uk with your order number and let us know that you wish to cancel your order.

After telling us that you wish to cancel, you have a further 14 days to return the goods to us.

You are responsible for the direct cost of returning goods unless the item is faulty, damaged, incorrect, or we have agreed to cover the return cost.

You may handle the goods as reasonably necessary to inspect them, in the same way you would be able to in a shop. If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a deduction from the refund to reflect any resulting reduction in value, where permitted by law.

Our 30-day returns policy

In addition to your statutory cancellation rights, we offer a 30-day returns period for eligible items.

If you change your mind after the statutory 14-day cancellation period has ended, you may request a return within 30 days of receiving your order, provided the item is:

Unworn and unwashed
In its original condition
Free from marks, stains, odours or damage
With original tags attached where applicable
Returned with its original packaging where reasonably possible

For returns made under our additional 30-day returns policy, the customer is responsible for the cost of returning the item to us. The original delivery charge is not refundable under this additional returns period.

This additional 30-day returns policy does not affect or restrict your statutory consumer rights.

How to request a return

Please email hello@reianaco.co.uk with:

Your order number
The item(s) you wish to return
The reason for the return, if applicable

We will provide you with the appropriate return instructions and return address.

Please do not send an item back without contacting us first, as this may delay your return being processed.

Where to send returns

Approved returns should be sent to:

RÉIANA Co.
Suite 5469
Initial Business Centre
Unit 7 Wilson Business Park
Manchester
M40 8WN
United Kingdom

We recommend obtaining proof of postage when returning an item, as RÉIANA Co. cannot be responsible for items lost in transit when a return has been arranged by the customer.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us as soon as reasonably possible if your item is faulty, damaged or you have received the wrong item.

Please email hello@reianaco.co.uk with your order number and, where possible, photographs showing the issue.

If an item is faulty, damaged or incorrect, we will work with you to arrange an appropriate remedy in accordance with your statutory consumer rights. We will cover reasonable return costs where we are responsible for the issue.

Refunds

Once we receive your returned item, we will inspect it and confirm whether your refund has been approved.

Where you exercise your statutory cancellation right, we will refund the payments you are entitled to receive, including the cost of standard delivery. If you selected a more expensive delivery service, we are only required to refund the equivalent standard delivery cost.

Refunds will normally be made using the original payment method.

For statutory cancellations, we will issue the refund without undue delay and no later than 14 days after the goods are returned to us, or you provide evidence that they have been sent back, whichever is earlier where applicable.

Please allow additional time for your bank or payment provider to process the refund.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour or item, please return the original item in accordance with our returns policy and place a new order for the replacement item.

Sale items

Sale and discounted items are eligible for return where they meet the applicable requirements of our returns policy.

Your statutory consumer rights are not affected by an item being reduced or purchased in a sale.

Items that cannot be returned

Certain products may be excluded from cancellation or return rights where permitted by law, including personalised or clearly customised items and goods that cannot be returned for health or hygiene reasons where the relevant legal conditions apply.

If a particular product has a specific return restriction, this will be clearly stated on the product page before purchase.

If you have any questions about returns or refunds, please contact us:

Email: hello@reianaco.co.uk

RÉIANA Co.