Privacy policy
Privacy Policy
Last updated: September 27, 2026
RÉIANA Co. operates this store and website, including all related information, content, features, tools, products and services (the “Services”). RÉIANA Co. uses Shopify to provide and operate the Services.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, use our Services, contact us, create an account, or make a purchase.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we handle your personal information as described below.
1. Who We Are
RÉIANA Co. is the data controller responsible for your personal information for the purposes of applicable UK data protection law.
If you have any questions about how we use your personal information, please contact us:
Email: hello@reianaco.co.uk
RÉIANA Co.
Suite 5469
Initial Business Centre
Unit 7 Wilson Business Park
Manchester
M40 8WN
United Kingdom
2. Personal Information We Collect
Depending on how you interact with our Services, we may collect the following types of personal information:
Contact information, including your name, billing address, delivery address, email address and telephone number.
Order and transaction information, including products purchased, order details, payment status, returns, refunds and exchanges.
Payment information, including payment method and transaction details. Payment card information is processed by our payment providers and is not stored by RÉIANA Co. in full.
Account information, if you create an account with us, including your email address, password and account preferences.
Communications, including information you provide when you contact us about an order, product, return, delivery or other enquiry.
Device and technical information, including your IP address, browser type, device type, operating system and information about how you interact with our website.
Website usage information, including pages viewed, products viewed, products added to your basket and other interactions with our Services.
Marketing preferences, including whether you have chosen to receive promotional communications from us.
3. How We Collect Your Personal Information
We may collect personal information:
Directly from you when you place an order, create an account, contact us, subscribe to marketing communications, complete a form or otherwise provide information to us.
Automatically when you use our website, including through cookies and similar technologies.
From Shopify and other service providers who process information on our behalf.
From payment providers, delivery providers, advertising or marketing partners and other third parties where necessary to provide our Services or where permitted by law.
4. How We Use Your Personal Information
We may use your personal information for the following purposes:
To process and fulfil your orders.
To take and process payments.
To arrange delivery of your purchases.
To provide customer service and respond to enquiries.
To process returns, refunds and exchanges.
To manage customer accounts where accounts are available.
To communicate with you about your orders, including order confirmations, delivery updates and other service-related messages.
To maintain, operate and improve our website and Services.
To protect our website, business and customers from fraud, misuse and other security risks.
To comply with legal, accounting, tax and regulatory requirements.
To understand how customers use our website and improve the shopping experience.
To send marketing communications where permitted by law and, where required, where you have provided consent.
To provide relevant advertising and promotional content where permitted by law.
5. Lawful Bases for Processing
We process your personal information using one or more lawful bases under applicable UK data protection law.
Contract
We use information where it is necessary to enter into or perform our contract with you, such as processing your order, taking payment, arranging delivery and handling returns or refunds.
Legal obligation
We may process and retain information where necessary to comply with legal obligations, including accounting, tax, consumer protection and other regulatory requirements.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, such as operating and improving our website, preventing fraud, maintaining website security, responding to customer enquiries and managing our business, provided that these interests do not override your rights and freedoms.
Consent
Where required, we rely on your consent for certain activities, such as particular marketing communications or certain non-essential cookies and similar technologies.
Where we rely on consent, you can withdraw your consent at any time.
6. Marketing Communications
We may send promotional emails or other marketing communications where permitted by applicable law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us at hello@reianaco.co.uk.
Even if you opt out of marketing communications, we may still send you important non-promotional communications relating to your orders, purchases, account or other Services.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage and, where permitted, support advertising and marketing.
Some cookies are necessary for the website to function and cannot be switched off through our website settings.
Where consent is required for non-essential cookies or similar technologies, we will request consent in accordance with applicable law.
You can manage certain cookie preferences through the cookie settings available on our website and through your browser settings.
8. How We Share Personal Information
We may share personal information with third parties where necessary to provide our Services, fulfil orders, operate our business or comply with legal obligations.
These may include:
Shopify, which provides the ecommerce platform used to operate our store.
Payment providers, which process payments and related transactions.
Delivery and postal providers, which receive information necessary to deliver your order.
Technology and service providers who help us operate our website, communications, customer service, analytics, security and other business functions.
Marketing and advertising providers, where permitted by law.
Professional advisers, such as accountants, legal advisers or other professional service providers where necessary.
Government authorities, regulators, law enforcement agencies or other third parties where we are legally required or permitted to disclose information.
We only share information where there is an appropriate legal basis for doing so.
9. Shopify
Our store is hosted and powered by Shopify.
Shopify processes personal information relating to your use of our store in order to provide ecommerce services, payment functionality, security, analytics and other features.
Information submitted through our website may be processed by Shopify and by service providers used by Shopify. Some of these providers may be located outside the United Kingdom.
Shopify has its own privacy practices and policies relating to the information it processes. You can find further information about Shopify’s handling of personal information through Shopify’s Consumer Privacy Policy and Privacy Portal.
10. International Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are in place where required.
11. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information depends on factors including:
Whether we need the information to provide our Services or manage your account.
Whether we need the information to complete or keep records of a transaction.
Whether we have a legal, accounting or tax obligation to retain it.
Whether we need the information to resolve disputes or enforce our agreements.
Whether we have a legitimate business reason to retain it.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
13. Your Data Protection Rights
Depending on the circumstances and subject to applicable law, you may have rights relating to your personal information, including:
The right to access personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain processing.
The right to withdraw consent where we rely on consent as our lawful basis.
The right to data portability in certain circumstances.
You may exercise your rights by contacting us at hello@reianaco.co.uk.
We may need to verify your identity before responding to certain requests.
14. Marketing Preferences
If you no longer wish to receive marketing communications from us, you can unsubscribe using the link provided in our marketing emails or contact us at hello@reianaco.co.uk.
Opting out of marketing does not affect service-related communications, such as order confirmations, delivery information or important account messages.
15. Children's Information
Our website and Services are intended for adults and are not directed towards children.
We do not knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us, please contact us at hello@reianaco.co.uk so that we can review the situation and take appropriate action.
16. Third-Party Websites
Our website may contain links to websites, services or social media platforms operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
17. Automated Decision-Making and Profiling
We do not use personal information to make solely automated decisions that produce legal or similarly significant effects on you.
Some of our website, analytics, advertising or marketing services may use automated processes to personalise content, understand customer behaviour or display relevant advertising.
18. Complaints
If you have concerns about how we have handled your personal information, please contact us first at:
hello@reianaco.co.uk
We will try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK's independent data protection regulator, if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements or data protection practices.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
20. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or your data protection rights, please contact us:
RÉIANA Co.
Email: hello@reianaco.co.uk
Suite 5469
Initial Business Centre
Unit 7 Wilson Business Park
Manchester
M40 8WN
United Kingdom